Which areas are eligible for free shipping?

We currently only ship in the United States. In most areas, the shipping is free. For certain areas such as Alaska, Hawaii, Puerto Rico, freight is not free, an additional cost may apply. Please contact us if you are unsure about the additional costs. Free curbside deliver, if you need inside delivery, please purchase WGS, thanks!

When can I expect to receive my online order?

A confirmation email will be sent to you once you’ve completed your purchase. After the order has been processed, delivery within California shall take approximately 3-5 working days; Other states shall take approximately 5-10 working days. 

Delays in processing time and delivery may occur during peak season, promotional period and any unforeseen circumstances. Please understand that during this time, our team is trying their best and we appreciate your patience.

Can I order an ebike and have it delivered at later date?

Of course! Once your order have been placed, please contact us at support@ecordbike.com and we will be able to help you with the delivery arrangement.